WinPlace Casino Privacy Policy

At WinPlace Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at winplace.com. By registering an account and using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before providing us with any personal information.

Who We Are

Our WinPlace Casino platform is operated by Fortaprime SRL, the data controller responsible for your personal information. We are licensed by the Anjouan Gaming Board and operate our services at winplace.com. If you have any questions about how we handle your data, you are welcome to reach out to us at support@winplace.com. Here at WinPlace Casino, we take our legal and ethical obligations regarding your data seriously.

Information We Collect

When you register an account at Win Place Casino, we ask you to provide certain personal details that are required before you can begin playing. We collect this information to verify your identity, process transactions, and comply with our regulatory obligations.

Registration and Account Data

We collect the following information when you create your WinPlace account:

• Full name and date of birth
• Residential address
• Telephone number
• Email address
• Username and password
• Currency preference (EUR, GBP, BTC, ETH, LTC, USDT, DOGE)

Financial and Transaction Data

We process payment information each time you make a deposit or request a withdrawal. Our Win Place platform supports Visa, Mastercard, bank transfer, and a range of cryptocurrencies. The financial data we handle includes:

• Payment method details and transaction records
• Deposit and withdrawal amounts and timestamps
• Cryptocurrency wallet addresses where applicable
• Lifetime deposit totals, which we use to determine withdrawal limit tiers

Technical and Usage Data

At WinPlace Casino, we automatically collect certain technical data when you visit our site or use our Progressive Web App (PWA) on iOS or Android. This includes:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited and time spent on each section
• Game activity and session history
• Login timestamps and frequency of use

How We Use Your Information

We use the personal data we collect for several legitimate purposes. Our WinPlace operations rely on accurate data to provide you with a safe, fair, and enjoyable experience. Specifically, we use your information to:

• Verify your identity and confirm eligibility to use our services
• Process deposits and withdrawals, including KYC verification on your first cashout
• Manage your account, bonuses, and promotional offers such as the WinPlace promo code campaigns and free spins
• Communicate with you about your account, including via support@winplace.com
• Detect and prevent fraud, money laundering, and other prohibited activities
• Comply with applicable laws and regulatory requirements under our Anjouan Gaming Board licence
• Improve our platform, game library, and customer experience
• Send you relevant promotional communications, where you have given your consent

Cookies and Tracking Technologies

Our Win Place website uses cookies and similar tracking technologies to enhance your browsing experience and analyse how our services are used. Cookies help us remember your preferences, keep you logged in securely, and deliver content relevant to your activity.

Types of Cookies We Use

• Essential cookies: These are required for our winplace casino online platform to function properly, including session management and secure login.
• Analytical cookies: We use these to understand how visitors interact with our site and to improve our services.
• Marketing cookies: With your consent, we may use these to deliver personalised promotional content, including WinPlace bonus and WinPlace free spins offers.

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling essential cookies may affect the functionality of our platform, including the WinPlace login and Win Place Casino login processes.

Sharing Your Personal Data

At WinPlace, we do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers where necessary to deliver our services. We ensure that all third parties we work with are bound by appropriate data protection obligations.

Third Parties We May Share Data With

• Payment processors and banking partners for handling deposits and withdrawals
• Identity verification and KYC service providers
• Game software providers, including BGaming, Evoplay, Betsoft Gaming, Playson, and others in our library of 5,100+ titles
• Live casino providers such as Platipus, LuckyStreak, and BetGames TV
• Fraud prevention and security services
• Regulatory and law enforcement bodies where we are legally required to disclose information

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Our WinPlace Casino records are maintained in accordance with anti-money laundering and gaming licence requirements. If you wish to close your account, please contact us at support@winplace.com and we will explain the applicable retention periods.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. Our Win Place team is ready to assist you in exercising the following rights:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
• Right to object: You may object to our processing of your data for direct marketing purposes at any time.

To exercise any of these rights, please contact us at support@winplace.com. We will respond to your request within the timeframes required by applicable law.

Data Security

Here at WinPlace Casino, we implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our security practices include encryption of sensitive data, secure server infrastructure, and controlled internal access to personal information. While we work diligently to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your Win Place login credentials confidential.

Children's Privacy

Our services are intended exclusively for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has registered with our WinPlace Casino platform, we will immediately close the account and delete the associated data. If you believe a minor has accessed our services, please notify us at support@winplace.com without delay.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our platform or by email. We encourage you to revisit this page periodically to stay informed about how we protect your data. Your continued use of our Win Place Casino services following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way our WinPlace Casino handles your personal data, please do not hesitate to get in touch with us. Our customer support team is available 24/7 via live chat at winplace.com, or you can write to us at support@winplace.com. We are here to help and will respond to all privacy-related enquiries as promptly as possible.