Responsible Gaming at WinPlace Casino

Our Commitment to Safe Play

At Win Place Casino, we take our duty of care seriously. Gambling is a form of leisure, and like any form of entertainment, it works best when it is kept within personal boundaries. We actively encourage our players to set those boundaries before they start playing — and we provide a full suite of in-account tools to help enforce them. Here at WinPlace Casino, we do not view responsible gaming as a formality. It is a core principle that shapes how we design our platform, our promotions, and our player communication.

We recognise that gambling may not be suitable for everyone. If you are under 18, experiencing financial difficulties, recovering from addiction, or playing under the influence of alcohol or other substances, we ask that you refrain from using our services. Win Place Casino enforces age verification as part of our mandatory KYC process, and no withdrawal can be processed on an unverified account.

Player Protection Tools We Offer

At WinPlace Casino, we provide a range of practical tools to help you manage your gambling activity. These tools are available directly through your account and can be activated at any time. You do not need to wait for a problem to develop — we encourage all players to use these features as part of healthy gaming habits.

• Deposit Limits: Set a daily, weekly, or monthly cap on how much you deposit into your Win Place Casino account. Once set, limits can be lowered immediately and increased only after a cooling-off period.
• Session Time Limits: Decide in advance how long you want to play. We can remind you when your self-set session duration has been reached so you can step away without losing track of time.
• Loss Limits: At WinPlace Casino, you can define the maximum amount you are willing to lose over a given period. When that threshold is reached, play is paused automatically.
• Reality Checks: Set regular on-screen reminders that appear during gameplay, showing how long you have been playing and how much you have wagered. A brief pause to reflect is always worthwhile.
• Self-Exclusion: If you feel you need a break from gambling, Win Place Casino offers temporary and permanent self-exclusion. A self-exclusion can be short-term (days or weeks) or indefinite. During an exclusion period, your account is suspended and you will not receive any marketing materials from us.
• Account Cooling-Off: Not ready for a full exclusion? At WinPlace Casino, you can request a short cooling-off period that temporarily pauses your account while you reassess your play.

To activate any of these features, contact our support team via live chat (available 24/7) or email us at support@winplace.com. Our team at Win Place Casino will action your request promptly and without judgement.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify from the inside. At WinPlace Casino, we want you to be aware of the warning signs so you can act early. Ask yourself honestly whether any of the following apply to you:

• You spend more money on gambling than you can afford to lose
• You chase losses by continuing to play after a losing session
• Gambling is affecting your sleep, relationships, or work
• You feel anxious, irritable, or depressed when you are not gambling
• You have borrowed money or sold possessions to fund gambling
• You find it difficult to stop or reduce your gambling even when you want to
• You hide your gambling activity from family or friends

If you recognise yourself in any of the above, we strongly encourage you to use the self-exclusion or cooling-off tools available at Win Place Casino and to reach out to a professional support organisation. You are not alone, and help is available.

Independent Support Organisations

Here at WinPlace Casino, we point our players toward trusted, independent organisations that offer free, confidential help. These services are not affiliated with us — they exist solely to support anyone affected by problem gambling.

We encourage every player at Win Place Casino to save at least one of these contacts. Reaching out early makes a significant difference.

Protecting Younger Players

At WinPlace Casino, we are firmly committed to preventing underage gambling. Our registration process requires players to submit valid identification confirming they are 18 years of age or older. No account can be fully verified — and therefore no withdrawal can be processed — without successful identity confirmation.

If you share a device or computer with minors, we recommend using parental control software to prevent access to gambling websites. Trusted tools include:

• Gamban — blocks gambling sites across all devices (gamban.com)
• Net Nanny — family internet filtering software
• Bark — monitors and filters online activity for children

At Win Place Casino, we also ask that you never share your account credentials with anyone under 18 and that you log out of your account when your device is unattended.

How We Support Responsible Gaming Internally

Responsible gaming at WinPlace Casino is not limited to player-facing tools. Our team is trained to identify signs of harmful behaviour and to act appropriately. If our systems detect unusual account activity — such as sudden increases in deposit frequency, extended sessions, or repeated bonus claims following losses — our team may proactively reach out to check in.

We also apply responsible principles to our promotional design. Win Place Casino does not target players who are on a cooling-off period or who have self-excluded with any form of marketing. Bonuses and free spin offers are structured to discourage excessive play, and all promotional terms are published clearly so you always know what you are agreeing to before you opt in. New players can explore our current offers by visiting the WinPlace bonus page, where all terms are clearly stated.